Using this tool below, you can already move one step ahead and open a support ticket. It will help in gathering useful and relevant information about the issue. Later, when work is performed it will help keep track of steps that were taken as well. Opening a ticket on your own is therefore a good strategy to have the matter handled faster and better. You can later access this page to see your tickets and the various details and documentation added to them. However, if you are not comfortable in creating a ticket yourself, we will certainly do so for you before contacting you.